What's the shipping policy?

ShineByThree is committed to guiding you through every step, from browsing to purchasing. It's crucial to understand that all transactions take place on our partner websites, not on ShineByThree itself. Shipping and handling costs may differ as our retail partners are spread worldwide and cater to different countries.

For queries regarding shipping and delivery policies, we suggest reaching out directly to the specific retailer you plan to buy from.

How do I track my order?

For updates on your order status, we recommend contacting the retailer responsible for shipping your item. As transactions occur on our partner websites rather than on ShineByThree, the retailer can provide the most reliable information regarding shipping status, tracking details, and estimated delivery dates.

How do I cancel my order?

If you need to cancel an order, we recommend reaching out to the retailer directly. Since orders are handled on our partner websites, ShineByThree cannot cancel orders on your behalf.

Please be aware that there might be instances where the retailer cannot accommodate a cancellation request. When contacting the retailer about a cancellation, please have your order number and product details ready.

Who do I contact if I do not receive my order?

If your order doesn't arrive within the expected timeframe, we suggest contacting the retailer directly. They are responsible for shipping, tracking, exchanges, and refunds.

Please be aware that response times may vary depending on the specific retail partner.